Welcome to Our Privacy Promise
Look, we get it - nobody actually likes reading privacy policies. But here's the thing: we're genuinely committed to protecting your personal information, and we think you deserve to know what happens with your data when you stay with us or browse our site.
At Ultravex Quinthale Hotel, we've built our reputation on trust and exceptional service. That extends to how we handle your personal information. This policy explains what we collect, why we need it, and how we keep it safe. We're based in Toronto, Ontario, and we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act).
In Plain English: We only collect what we actually need to provide you with an amazing hotel experience, and we'll never sell your info to random third parties. Simple as that.
What Information We Collect
Alright, let's break down what we actually collect from you. Nothing sketchy here - just what we need to make your stay comfortable and handle the business side of things.
Personal Details
- Your name and contact info (email, phone)
- Mailing address and billing details
- Date of birth (for age verification)
- Government ID when you check in
- Payment card information
Reservation Info
- Check-in and check-out dates
- Room preferences and special requests
- Dietary restrictions or allergies
- Spa or dining reservations
- Loyalty program membership
Usage Data
- How you interact with our website
- Pages you visit and links you click
- Device type and browser info
- IP address and location data
- Cookies and similar technologies
Communication Records
- Emails and messages you send us
- Phone call recordings (with your consent)
- Feedback and survey responses
- Reviews and testimonials
- Social media interactions
How We Actually Use Your Information
So you're probably wondering what we do with all this stuff. Here's the honest truth - we use it to run the hotel and make sure you have a great experience. That's really it.
Primary Uses:
- Process your bookings - Obviously we need to know who's staying when and where
- Handle payments - Can't run a hotel without this part, unfortunately
- Communicate with you - Confirmations, updates, and answering your questions
- Provide services - Everything from room service to spa appointments
- Improve our offerings - Your feedback helps us get better
- Personalize your experience - Remember your preferences for next time
- Send relevant offers - Only if you've opted in, we promise
- Comply with legal stuff - Tax records, safety regulations, that kind of thing
Marketing Note: We'll only send you promotional emails if you've given us permission. And you can unsubscribe anytime - there's always a link at the bottom of our emails. No hard feelings.
Who We Share Your Data With (And Why)
Let's be upfront about this - we don't sell your personal information. Period. But we do work with some trusted partners to keep the hotel running smoothly. Here's who might see your data:
These are companies that help us operate - think payment processors, booking platforms, cloud storage providers, and IT support. They only get access to what they need to do their job, and they're contractually obligated to protect your info just like we do.
Sometimes we partner with travel agencies, event planners, or corporate booking services. If they made your reservation, they might already have your info - and we'll share what's needed to coordinate your stay.
If we're legally required to (like by court order or government request), we might need to disclose information. We're also required to keep certain records for tax and regulatory purposes. It's not our favorite part, but it's the law.
In emergencies where someone's safety is at risk, we might share information with emergency services, medical personnel, or authorities. Your wellbeing comes first.
Yeah, we use cookies - but not the delicious kind from our restaurant (though those are available at breakfast!). Web cookies are tiny files that help our website work better and remember your preferences.
Essential Cookies
These keep the site running - you can't really turn them off without breaking everything. They handle stuff like keeping you logged in and remembering what's in your booking cart.
Analytics Cookies
These help us understand how people use our site - which pages are popular, where folks get stuck, that sort of thing. We use this to make improvements.
Marketing Cookies
These track your browsing to show you relevant ads around the web. You can disable these in your browser settings if they're not your thing.
Control Your Cookies: Most browsers let you refuse cookies or delete them. Just know that some parts of our website might not work quite right if you do. It's your call though - check your browser's help section for instructions.
How We Keep Your Data Safe
Security's a big deal for us. We've invested in solid protections to keep your personal information locked down tight. Here's what we're doing behind the scenes:
Encryption Everywhere
All sensitive data gets encrypted both when it's moving around and when it's stored. We use industry-standard SSL/TLS protocols for our website, so your information stays scrambled to anyone trying to peek.
Limited Access
Only staff who genuinely need access to your info get it. Everyone's trained on privacy protocols, and we've got strict access controls in place. Can't be too careful, right?
Secure Infrastructure
Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We partner with reputable hosting providers who take security as seriously as we do.
Regular Updates
We keep all our systems patched and updated. Cyber threats evolve, so our defenses need to keep up. We're constantly monitoring and improving our security measures.
Real Talk: No system is 100% hack-proof - anyone who says otherwise is lying. But we're doing everything reasonably possible to protect your data. If there's ever a breach, we'll let you know right away and tell you what happened.
Your data is yours, and Canadian privacy law gives you some solid rights over how it's used. Here's what you can do:
Access Your Information
You can ask to see what personal data we've got about you. We'll provide a copy, usually within 30 days. There might be a small fee if it's a really complex request, but we'll tell you upfront.